'Helpful can be provocations to heighten emotional pressure for a change. When we assume that people only change under massive emotional pressure than an artificial provocation can save a customer from a real bad situation.'
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'When we go to far with our volitional provocations we not only dissappoint people but we risk the relationship. Demolition of contact, hostility, hurt withdrawal, malicious gossip and open aggressivity could be the result.'
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Provocative Coaching (German site
by Ruth Helmich and Bodhidharma)
